Refund policy
Shipping, Returns & Our "Blessed Home" Guarantee
At Christ Art Works, every single piece of artwork is custom-printed, framed, and crafted just for you the moment you place your order. Because we do not hold mass inventory, we cannot accept traditional physical returns if you change your mind.
However, as a family-run, faith-based business, your peace of mind and satisfaction are sealed in faith. We stand firmly behind the quality of our work and honor the trust you place in us to decorate your home.
Here is our promise to you:
---
1. Damages, Defects & Lost Packages (Our 100% Quality Promise)
Please inspect your beautiful new artwork as soon as it arrives. If there is any issue with your order within 30 days of delivery, we will make it right immediately.
-
Quality & Damage:
If your product arrives damaged (e.g., broken frame glass, torn canvas) or has a clear manufacturing defect, we will immediately rush a brand-new, complimentary replacement to your doorstep. No questions asked. (Please note: Minor, process-related color variations may occur due to screen settings and are considered normal).
-
Lost Packages:
If the carrier loses your package in transit, we will arrange a hassle-free replacement at no extra cost to you.
How to claim your replacement:
Simply send a quick email to shop@christartworks.com with your order number and a clear photo of the damage or defect. Our team will review the photo within 24–48 hours to confirm the issue with our printing partner, and immediately trigger your replacement. There is no need to mail the damaged item back to us!
---
2. What if it doesn’t fit the spirit of your room? (Exchanges & Buyer's Remorse)
We want you to look at your wall and feel inspired by His word. If you receive your artwork and honestly feel it doesn’t fit the energy or decor of your room, please reach out to us at shop@christartworks.com within 30 days.
While we cannot accept physical returns of custom-printed items, we refuse to leave anyone unsatisfied. Our team will work with you directly to find a solution that leaves you smiling—whether that means a heavy discount on a different motif or a store credit to bless your home or a loved one.
---
3. Incorrect Addresses & Returned Shipments
Please double-check your shipping address at checkout. Because each item is custom-made, shipments returned to us due to an incorrect address, insufficient address details, or missed collections cannot be automatically fully refunded. If a package is returned to us by the carrier, please contact us, and we will help you arrange re-shipment or find a fair solution to get your artwork to your home.
---
4. Refunds & Processing Times
In cases where a refund is approved (instead of a replacement), the credit will automatically be applied to your original method of payment.
Once our team confirms your photo reservation via email, your refund will be processed immediately on our end. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your refund, please reach out to us at shop@christartworks.com.